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📄Privacy Policy

Salesmate (“we,” “our,” “us”) provides AI-powered chatbot and automation tools. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

a. Information You Provide

  • Name, email address, and contact information
  • Billing details (handled securely by third-party payment processors)
  • Content you upload for agent training (documents, links, prompts)

b. Automatically Collected Information

  • Device information (browser, OS, IP address)
  • Usage analytics (features used, interactions, logs)
  • Cookies and tracking data for performance & personalization

c. Third-Party Data

We may receive limited information from integrations such as:

  • AI model providers
  • Authentication tools
  • Scheduling tools (e.g., Calendly)

2. How We Use Your Information

We use data to:

  • Provide and improve the Salesmate AI service
  • Train and optimize AI agents with your provided content
  • Personalize user experience
  • Monitor system performance
  • Send important service updates
  • Prevent abuse and maintain security

We never sell your data.

3. How We Store and Protect Data

  • Encrypted storage (data at rest & in transit)
  • Strict internal access controls
  • Regular security audits
  • SOC-compliant cloud infrastructure

Uploaded training documents remain private to your account.

4. Sharing of Information

We only share data with:

  • AI model providers (for generating responses)
  • Payment processors
  • Analytics providers
  • Legal authorities, if required by law

We do not share training data with other customers or for AI provider training.

5. Your Rights

Depending on your region (GDPR/CCPA):

  • Access your data
  • Request correction or deletion
  • Export your data
  • Object to processing
  • Disable cookies

Email support to request any of these actions.

6. Cookies & Tracking

We use cookies for:

  • Authentication
  • Analytics
  • User preferences
  • Improving performance

See our Cookie Policy for detailed controls.

7. Children’s Privacy

Salesmate AI is not intended for individuals under 16.

8. Changes to This Policy

We may update this policy. Changes will be posted with a new “Last Updated” date.

9. Contact Us

Email: support@salesmate.ai

Website: www.salesmate.ai